Midiplex takes your privacy seriously. This privacy policy clearly outlines what information we collect, why we collect it, and how we keep it secure.
Midiplex is one of Bangladesh's most trusted online gaming platforms. We view your privacy not merely as a legal obligation, but as a core value. This privacy policy applies to the Midiplex website, mobile app, and all associated services.
This policy sets out what personal information Midiplex collects, how it is used, who it is shared with, and what measures are taken to protect it. By using Midiplex services, you are considered to have read and accepted this privacy policy.
This privacy policy is written in plain English so you can easily understand it. If you have any questions, please contact our support team.
Midiplex collects only the information necessary to provide its services. We do not ask for anything unnecessary or excessive. Below is a breakdown of the information collected by category:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Full name, date of birth, NID number | KYC verification and age confirmation |
| Contact Information | Email, mobile number | Account management and support |
| Financial information | BKash/Nagad number, bank details | Deposit & Withdrawal Processing |
| Address details | Current address, district | Identity Verification & Legal Compliance |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming activity | Betting history, game preferences | Service improvement & responsible gaming |
Midiplex does not collect any information from minors (under 18). If any data is suspected to belong to a minor, it is deleted immediately.
Midiplex never misuses the information it collects. Every piece of data is used for a specific, legitimate purpose. The purposes for which we use your information:
Your information is never sold to advertisers or unrelated third parties. Your consent is obtained before any use for marketing purposes, and you can withdraw that consent at any time.
Midiplex may share your information with third parties only under the following circumstances, subject to strict rules:
Midiplex never sells your information to advertisers, data brokers, or unrelated third parties. This is our unwavering commitment.
Midiplex uses cookies and similar technologies to enhance your experience on our website and app. Cookies are small text files stored on your device.
Cookies can be disabled through your browser settings, though some site features may not work as a result. Your consent is requested for analytics cookies, and you can withdraw it at any time.
Midiplex does not retain your information longer than necessary. Retention periods vary by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For as long as the account remains active | To provide our services |
| KYC documents | 5 years after account closure | Legal obligations |
| Transaction History | 7 years | Financial regulatory guidelines |
| Support conversations | 3 years | For Dispute Resolution |
| Log Files | 12 months | Security Monitoring |
| Marketing Data | Until consent is withdrawn | Promotional Communications |
After the retention period, data is securely deleted or anonymized. Where legally required, the period may be extended, but only the minimum necessary data is retained.
As a Midiplex user, you have several important rights over your own data. We respect these rights and make them easy to exercise.
Midiplex upholds your right to data protection — these are your legal and ethical rights.
You can request to know what information Midiplex holds about you. Submit a request to Support and you will receive the information within 30 days.
If your account contains incorrect or outdated information, you can request a correction. The information will be updated after verification.
After closing your account, you may request deletion of your data, except where retention is required by law.
You can request that we stop using your data for certain purposes, particularly for marketing.
You can request a copy of your gaming and transaction data in a portable format (CSV/JSON).
You can unsubscribe from promotional emails and notifications at any time. General service notices will not be affected.
To exercise any of your rights, contact our support team at: [email protected] — Typically responded to within 7–14 business days.
Midiplex uses industry-leading technology to protect your data. Our security infrastructure is continuously updated and tested.
Remember — Midiplex will never ask for your password or OTP via email or phone. If anyone does, it is a fraud attempt; please report it to us immediately.
The Midiplex platform may occasionally contain links to third-party game providers or payment gateways. These third parties have their own privacy policies, and Midiplex is not responsible for them.
We recommend reading the privacy policy of any third-party service before using it. Midiplex only works with trusted, verified partners — however, our control over how third parties handle data is limited.
Midiplex may update this privacy policy as needed. How you are notified will depend on the nature of the change:
Continuing to use Midiplex after any changes are made means you accept the updated policy. We recommend reviewing this page regularly.
For any questions, requests, or complaints regarding this privacy policy, please contact our Data Protection team. We typically respond within 7 business days.
Data Protection Team Email: [email protected]
Response time: within 7 business days (up to 30 days for complex matters)
The key features of our privacy protection that let you play with complete peace of mind.
Every transaction and piece of personal information is encrypted with 256-bit SSL technology. No third party can access this data.
Documents submitted for identity verification are stored on encrypted servers and accessible only to authorized personnel.
Midiplex never sells your personal information to third parties. This is a core principle with no exceptions.
The purpose for which your information is used is always made clear. Your data is never used for any hidden agenda.
Marketing notifications, cookie settings, and data sharing preferences — all within your control.
Third-party experts regularly audit Midiplex's security systems to keep your data protected at all times.
Here are answers to questions you may have.
Your information is completely secure at Midiplex. Register now and enjoy thousands of games, Live Casino, and Sports Betting — with complete peace of mind.